Hello Raymund,

I have removed the picture. Please don't post your personal data on public forum
As you have a pro version could you open a new pro ticket here : pro.joomlic.com/en/support/individual-issues

Note: the username and password you used in your pro version are not the ones you use on the free forum, but on your Pro Profile
The easiest is to use the Pro ID donwload key of your pro account

In case an issue to access your pro profile (and so the pro ticket support) contact me at info[at]joomlic.com with the email address you used while purchasing on Share-it.

Best Regards,
Cyril