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[GO to PRO SUPPORT] HELP Invalid username again on the PRO SITE..

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Battleserve
Topic Author
New Member

11 years 1 month ago - 11 years 1 month ago #5664 by Battleserve

[GO to PRO SUPPORT] HELP Invalid username again on the PRO SITE.. was created by Battleserve

Hey There,
I have tried several times to login to the Pro site from which I paid a full 1 year membership and then I requested an "forgot password" option which sent me an long verification code. After trying that code I still am NOT able to log in. It says user not valid or does not exist.

Please see attached file in JPG format to show proof of membership. I was trying to download the latest version.

I "BLOCKED" certain information on the photo for privacy reasons.

Any help would be much appreciated.

Last edit: 11 years 1 month ago by Lyr!C.

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Lyr!C
Administrator
Lead Developer

11 years 1 month ago #5666 by Lyr!C

Replied by Lyr!C on topic HELP Invalid username again on the PRO SITE..

Hi !

This is due to a bug in Joomla 3, which may be fixed in 3.2.1 (developpers are working on it, still a few issues, but in the good way!)

I have try to fix it in pro website, and just a few users have problem.

So, when trouble, better contact me by email, so that i can see, and recreate your pro account!

I'm away today afternoon, but as soon as i receive your email, i will reset your account!

Best Regards,
Lyr!C

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Lyr!C
Administrator
Lead Developer

11 years 1 month ago #5667 by Lyr!C

Replied by Lyr!C on topic HELP Invalid username again on the PRO SITE..

My email is in the Share-it email, as support email ;-)

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Battleserve
Topic Author
New Member

11 years 1 month ago #5672 by Battleserve

Replied by Battleserve on topic [GO to PRO SUPPORT] HELP Invalid username again on the PRO SITE..

I tried to log in again to Pro Site with still NO access. I am only trying to download the latest version of the iCagenda Pro and still can't get in. I hope you have this fixed. I have proof that I paid for the 1 year pro services.

Thank you much!