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[GO to PRO SUPPORT] HELP Invalid username again on the PRO SITE..

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Battleserve
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12 Anni 11 Mesi fa - 12 Anni 11 Mesi fa #5664 da Battleserve

[GO to PRO SUPPORT] HELP Invalid username again on the PRO SITE.. è stato creato da Battleserve

Hey There,
I have tried several times to login to the Pro site from which I paid a full 1 year membership and then I requested an "forgot password" option which sent me an long verification code. After trying that code I still am NOT able to log in. It says user not valid or does not exist.

Please see attached file in JPG format to show proof of membership. I was trying to download the latest version.

I "BLOCKED" certain information on the photo for privacy reasons.

Any help would be much appreciated.

Ultima Modifica 12 Anni 11 Mesi fa da Lyr!C.

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Lyr!C
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12 Anni 11 Mesi fa #5666 da Lyr!C

Risposta da Lyr!C al topic HELP Invalid username again on the PRO SITE..

Hi !

This is due to a bug in Joomla 3, which may be fixed in 3.2.1 (developpers are working on it, still a few issues, but in the good way!)

I have try to fix it in pro website, and just a few users have problem.

So, when trouble, better contact me by email, so that i can see, and recreate your pro account!

I'm away today afternoon, but as soon as i receive your email, i will reset your account!

Best Regards,
Lyr!C

Latest version : iCagenda 4.0.17 Joomla! 4 > Joomla! 6
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Support for iCagenda version 3.9 (the final version compatible with Joomla 3) ended on October 13, 2026
Extended security support for the iCagenda PRO 3.9 version until October 13, 2027 (to benefit from this extended support, you must have a Pro subscription: www.joomlic.com/extensions/icagenda)
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Lyr!C
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12 Anni 11 Mesi fa #5667 da Lyr!C

Risposta da Lyr!C al topic HELP Invalid username again on the PRO SITE..

My email is in the Share-it email, as support email ;-)

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Battleserve
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12 Anni 11 Mesi fa #5672 da Battleserve

Risposta da Battleserve al topic [GO to PRO SUPPORT] HELP Invalid username again on the PRO SITE..

I tried to log in again to Pro Site with still NO access. I am only trying to download the latest version of the iCagenda Pro and still can't get in. I hope you have this fixed. I have proof that I paid for the 1 year pro services.

Thank you much!