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[SOLVED: check captcha settings] An error when attending an event

  • Oleb
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9 years 11 months ago - 9 years 11 months ago #9012 by Oleb
Hi,
After a newly update to 3.4.1, I experience an error "PLG_RECAPTCHA_ERROR_INCORRECT_CAPTCHA_SOL"

It occurs when when I try to attend to an event and even when I create a new event from frontend.

There is no errors when creating an event as administratror i the backend area.

Could you please look into this problem and tell me what I have to do to solve this problem.

Thanks in advance.

Ole Bro

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Last edit: 9 years 11 months ago by Lyr!C.

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  • Lyr!C
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9 years 11 months ago - 9 years 11 months ago #9023 by Lyr!C
Replied by Lyr!C on topic An error when attending an event
Hello,

Yes, it's due to a wrong settings in recaptcha (could happen due to a bug fix with captcha plugin detection).

In 3.4.2 coming soon, a function will check if the settings is ok, so will prevent this issue.

Now, you can go in the Global Options.

If you want to use recaptcha, select the plugin in the "General settings" tab.
And select "show" in captcha option, on "submit an event" tab.
You may have to save again the menu item linked to the form.

There's some info about this possible issue in settings in the ChangeLog, which one is accessible in the control panel (or on liveupdate before each updates).

i had to change the place, and options for captcha, to fix an issue when a user wants to use another captcha plugin than the one included in Joomla core. (but unfortunately, i found no way of migrating the full old setting to the new good ones, to allow captcha to work better)

Hope this helps! ;-)
Cyril

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Last edit: 9 years 11 months ago by Lyr!C.

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  • Oleb
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9 years 11 months ago #9049 by Oleb
Replied by Oleb on topic An error when attending an event
Hi Cyril,
I have to return to you for further help. For a short while it worked, but then the error returned.
My users can't attend to an event because of this error.

Could you give me some more details so I can be able to fix the problem temporarely until you are ready with a permantly solution.

Thanks in advance.

Ole
A new Pro user :)

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