Hello,
First of all, if you have bought a Pro version, don't hesitate to use the Pro ticket support for a faster and advanced support
About the settings, how is this one in the options of the menu ?
As this is the global default setting.
In the options of the menu, you can select to use the global default setting, or to change it to a custom odering only for this list.
Maybe the option for ordering in the menu options is not set to "use global" ?
Regards,
Cyril