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[SOLVED] Timeout when submitting registration with confirmation Emails enabled

  • mattl59
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9 months 6 days ago - 9 months 1 day ago #18974 by mattl59
Testing iCagenda 4.02 (free version) on top of Joomla 5.4.1. and PHP 8.4.17.
The environment which has been upgraded from Jooml 4 works fine as long as I keep confirmation Emails to both, Admin and registering user, switched OFF.
As soon as I enable one of these mail functions in the backend the registration process gets stuck after submission and  ends with this frontend message:
EDIT: image was not properly uploaded, so not visible to public, only moderator

The long cryptic identifier in the last line differs during my tests.
However, a correct booking entry is created and after some delay the (customized) confirmation Email is sent to the registrant, not to the admin though.
On Joomla 4 emails worked fine. The Joomla 5 Logs do not show entries that may help.

Has anyone hints how to further track / fix this issue? 
 
Last edit: 9 months 1 day ago by Lyr!C. Reason: [SOLVED]

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9 months 5 days ago #18977 by Lyr!C
Hello,

I've removed the image, as there was an issue with its upload, and Kunena (visible only in edit mode, so not visible in public post). But i was able to view it.

Is your Joomla version 5.4.1 or 5.4.2 ?

Best regards,
Cyril

Latest version : iCagenda 4.0.17 Joomla! 4 > Joomla! 6
We recommend every user to keep iCagenda updated.
Support for iCagenda version 3.9 (the final version compatible with Joomla 3) ended on October 13, 2026
Extended security support for the iCagenda PRO 3.9 version until October 13, 2027 (to benefit from this extended support, you must have a Pro subscription: www.joomlic.com/extensions/icagenda)
Don't forget to have your Joomla!® up-to-date!

Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on JED (Joomla Extensions Directory) .

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9 months 2 days ago #18980 by mattl59
Joomla version is  5.4.2. 
But it shouldn't matter, since I've meanwhile figured out the issue: It has not been caused by iCagenda, but just became obvious by it.
In fact our upgrade Joomla 4 to 5 had for some reason changed the Email settings of our server environment. Was no more SMTP and Ports were wrong.
Once corrected in the Joomla backend (System -> configuration -> server tab),  the confirmation emails again go out as intended.

Thx and rgds, Matthias
The following user(s) said Thank You: Lyr!C

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9 months 1 day ago #18982 by Lyr!C
Hello,

So, good to know!

I asked about Joomla version due to a bug that was introduced in version 5.4.2 and 6.0.2, that may affect email sending: manual.joomla.org/migrations/53-54/known-issues/5.4.2/

This Joomla issue will be fixed in upcoming version 5.4.3 and 6.0.3 (currently available in RC1 version for test before release).

Best regards,
Cyril

Latest version : iCagenda 4.0.17 Joomla! 4 > Joomla! 6
We recommend every user to keep iCagenda updated.
Support for iCagenda version 3.9 (the final version compatible with Joomla 3) ended on October 13, 2026
Extended security support for the iCagenda PRO 3.9 version until October 13, 2027 (to benefit from this extended support, you must have a Pro subscription: www.joomlic.com/extensions/icagenda)
Don't forget to have your Joomla!® up-to-date!

Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on JED (Joomla Extensions Directory) .

File Attachment:

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