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[SOLVED: no issue ;-) ] After update to 3.6.12 loose all booking to an event

  • asfa
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9 Anni 3 Mesi fa - 9 Anni 3 Mesi fa #14792 da asfa
Hi,
After the update done at version 3.6.12 i loose all booking at an active event. In the booking list i still have the list of reservation but if i go on the event page the number of reservation available is now clear and all available and i don't have any participant at the event.
Please could you tell me how i can fix this?
thanks
Regards
ASFA.
Ultima Modifica 9 Anni 3 Mesi fa da Lyr!C. Motivo: [SOLVED]

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9 Anni 3 Mesi fa #14793 da Lyr!C
Hello,

Could you tell me from which previous iCagenda version you have updated ?

And is it possible to have an online link to this event ?

Maybe related to an old bug fix, but which one could need a manual process or to change the option "Registration Mode"

Regards,
Cyril

Note: in all cases, all data is still in database, so no worry about it ;-)

Latest version : iCagenda 4.0.17 Joomla! 4 > Joomla! 6
We recommend every user to keep iCagenda updated.
Support for iCagenda version 3.9 (the final version compatible with Joomla 3) ended on October 13, 2026
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  • asfa
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9 Anni 3 Mesi fa #14795 da asfa
hello,
thanks for your quick answer. the previous version was 3.6.11.
Unfortunately this website is reserved to associated user only. I cannot give you a link.
Ok, the data still in the database but i don't know how to fix the existing situation (adding the existing booking).
Could you please give me some information to fix it manually?
Best regards
Luca
ASFA

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9 Anni 3 Mesi fa #14796 da Lyr!C
Well, so the issue is not related (as it seems) to the update, as no changes in registrations system between the 2 versions.

The issue is maybe due to a setting change (or something not directly related to the update).

To find the reason quicker, is it possible you send me by email at info(at)joomlic.com a temporary super user access, so that i could check all the settings, and to give me the ID(s) of the event(s) where registrations have issue ?

NOTE: i won't change anything, i will just have a look ;-)

NOTE 2: until then, don't edit event nor registration where the issue is, until i know more about the reason ;-)

Latest version : iCagenda 4.0.17 Joomla! 4 > Joomla! 6
We recommend every user to keep iCagenda updated.
Support for iCagenda version 3.9 (the final version compatible with Joomla 3) ended on October 13, 2026
Extended security support for the iCagenda PRO 3.9 version until October 13, 2027 (to benefit from this extended support, you must have a Pro subscription: www.joomlic.com/extensions/icagenda)
Don't forget to have your Joomla!® up-to-date!

Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on JED (Joomla Extensions Directory) .

File allegato:

Si prega Accedi o Crea un account a partecipare alla conversazione.

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9 Anni 3 Mesi fa #14803 da Lyr!C

In any case the problem is solved and i great you for your help.

Many thanks again for support and for your app.

Solved! ;-)

As we checked it by email, all was working ok, and it was just maybe a human error by adding a single date where none was expected ;-)

Thank you!
Best regards,
Cyril

Latest version : iCagenda 4.0.17 Joomla! 4 > Joomla! 6
We recommend every user to keep iCagenda updated.
Support for iCagenda version 3.9 (the final version compatible with Joomla 3) ended on October 13, 2026
Extended security support for the iCagenda PRO 3.9 version until October 13, 2027 (to benefit from this extended support, you must have a Pro subscription: www.joomlic.com/extensions/icagenda)
Don't forget to have your Joomla!® up-to-date!

Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on JED (Joomla Extensions Directory) .

File allegato:

Si prega Accedi o Crea un account a partecipare alla conversazione.

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