-
iCagenda
-
iCagenda - English
-
[SOLVED] Newsletter not send e-mail to guest but registred to an event
[SOLVED] Newsletter not send e-mail to guest but registred to an event
-
Rocco
-
Auteur du sujet
-
Membre junior
-
Réduire
Plus d'informations
-
Messages : 20
-
Remerciements reçus 5
-
-
il y a 4 ans 5 mois - il y a 4 ans 1 mois #17080
par Rocco
Hi team,
When I use the NewsLetter module in ICagenda, it only sends the newletter to the participant who is registered as a member.
Non-members (guest) do not receive the email despite the fact that the system has the e-mail and indicates that it has sent the e-mail to everyone.
Example
User A - member - registered for the outing - receives the e-mail
User B - non-member (guest) - participant and having indicated their e-mail address - does not receive the e-mail
An idea ?
Thank you for your help.
Dernière édition: il y a 4 ans 1 mois par Lyr!C. Raison: [SOLVED]
Connexion ou Créer un compte pour participer à la conversation.
-
Lyr!C
-
-
Administrateur
-
-
Lead Developer
Réduire
Plus d'informations
-
Messages : 6777
-
Remerciements reçus 606
-
-
-
-
il y a 4 ans 5 mois #17083
par Lyr!C
Hello,
Did you test yourself to register as a visitor and to send a test newsletter for the event you have registered?
I've tested myself, and email works well for visitor emails.
So maybe another extension changing the Joomla email system (used by iCagenda to send newsletter, so using Joomla settings or third party extension settings if another one is overriding Joomla settings.)
Best regards,
Cyril
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on
JED (Joomla Extensions Directory)
.
Connexion ou Créer un compte pour participer à la conversation.
-
Rocco
-
Auteur du sujet
-
Membre junior
-
Réduire
Plus d'informations
-
Messages : 20
-
Remerciements reçus 5
-
-
il y a 4 ans 5 mois #17091
par Rocco
I don't have another extension on the website with e-mail system.
Yes I have tested, the e-mail is sended only on the admin of the website !
When a visitor registers for the outing, he receives the e-mail... but not the newletter when I send one
You have an option in the ICal to modify this ? Because I don't view option...
Connexion ou Créer un compte pour participer à la conversation.
-
Lyr!C
-
-
Administrateur
-
-
Lead Developer
Réduire
Plus d'informations
-
Messages : 6777
-
Remerciements reçus 606
-
-
-
-
il y a 4 ans 4 mois #17098
par Lyr!C
Rocco écrit: I don't have another extension on the website with e-mail system.
Yes I have tested, the e-mail is sended only on the admin of the website !
When a visitor registers for the outing, he receives the e-mail... but not the newletter when I send one
You have an option in the ICal to modify this ? Because I don't view option...
Hello
Sorry for slow response...
I'm sorry, but i'm not able to reproduce this issue... And no option for that, as all email addresses (member or not) should receive the email...
When you tested it by registering as a visitor, with a not member email, did you check your spam box too?
Best regards,
Cyril
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on
JED (Joomla Extensions Directory)
.
Connexion ou Créer un compte pour participer à la conversation.
-
Rocco
-
Auteur du sujet
-
Membre junior
-
Réduire
Plus d'informations
-
Messages : 20
-
Remerciements reçus 5
-
-
il y a 4 ans 4 mois #17104
par Rocco
I have tested with an user registred and with an user not registred on the website...
Same result, no newsletter received... (spam checked)
Do you want an access to the website ?
Connexion ou Créer un compte pour participer à la conversation.
-
Lyr!C
-
-
Administrateur
-
-
Lead Developer
Réduire
Plus d'informations
-
Messages : 6777
-
Remerciements reçus 606
-
-
-
-
il y a 4 ans 4 mois #17106
par Lyr!C
Hello,
I'm sorry, i don't give admin help for free versions (not enough time...)
For now, i'm not able to reproduce the issue, so maybe missing one point.
But as this part of the code was not changed since 3/4 years, i wonder if the issue is not for another reason than iCagenda itself...
Check about mail provider for the user that don't get the email (could be a spam protection from mail hoster over your own spam box (so you don't get it).
But difficult to know, as i'm not myself able to reproduce the issue... Maybe someone else could confirm here it works or not for him?
Best regards,
Cyril
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on
JED (Joomla Extensions Directory)
.
Connexion ou Créer un compte pour participer à la conversation.
-
Rocco
-
Auteur du sujet
-
Membre junior
-
Réduire
Plus d'informations
-
Messages : 20
-
Remerciements reçus 5
-
-
il y a 4 ans 3 mois #17121
par Rocco
Hi,
I ask my hoster... and wait the answer...
When I send a newlettre... I have this green message (sorry for the traduction):
***
Newsletter sended with success
Nb of e-mail sended = 0
1 duplicate e-mail non sended
***
the e-mail isn't the same...
Connexion ou Créer un compte pour participer à la conversation.
-
Lyr!C
-
-
Administrateur
-
-
Lead Developer
Réduire
Plus d'informations
-
Messages : 6777
-
Remerciements reçus 606
-
-
-
-
il y a 4 ans 3 mois #17122
par Lyr!C
Hello,
Is the email address not sended the same as the admin email?
Best regards,
Cyril
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on
JED (Joomla Extensions Directory)
.
Connexion ou Créer un compte pour participer à la conversation.
-
Rocco
-
Auteur du sujet
-
Membre junior
-
Réduire
Plus d'informations
-
Messages : 20
-
Remerciements reçus 5
-
-
il y a 4 ans 3 mois #17126
par Rocco
The sender is true (admin e-mail)
but in the email, i don’t view another email address... only the admin e-mail and not the participant email !
is you want i can forward you the email...
Connexion ou Créer un compte pour participer à la conversation.
-
Lyr!C
-
-
Administrateur
-
-
Lead Developer
Réduire
Plus d'informations
-
Messages : 6777
-
Remerciements reçus 606
-
-
-
-
il y a 4 ans 3 mois - il y a 4 ans 3 mois #17128
par Lyr!C
Hello,
In the email received, the other recipients are not seen for privacy reason (and much more secured against spams!).
Could you attach screenshots of the registered user, the message after newsletter send, and the email header you received?
Best regards,
Cyril
Note: you have an icon button "Confidential" in the toolbar to set the images or text as private, so only visible by me if you prefer.
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on
JED (Joomla Extensions Directory)
.
Dernière édition: il y a 4 ans 3 mois par Lyr!C.
Connexion ou Créer un compte pour participer à la conversation.
-
iCagenda
-
iCagenda - English
-
[SOLVED] Newsletter not send e-mail to guest but registred to an event
Temps de génération de la page : 0.100 secondes
