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iCagenda
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iCagenda - English
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[SOLVED] Newsletter not send e-mail to guest but registred to an event
[SOLVED] Newsletter not send e-mail to guest but registred to an event
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Rocco
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Junior Member
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Messaggi: 20
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4 Anni 5 Mesi fa - 4 Anni 1 Mese fa #17080
da Rocco
Hi team,
When I use the NewsLetter module in ICagenda, it only sends the newletter to the participant who is registered as a member.
Non-members (guest) do not receive the email despite the fact that the system has the e-mail and indicates that it has sent the e-mail to everyone.
Example
User A - member - registered for the outing - receives the e-mail
User B - non-member (guest) - participant and having indicated their e-mail address - does not receive the e-mail
An idea ?
Thank you for your help.
Ultima Modifica 4 Anni 1 Mese fa da Lyr!C. Motivo: [SOLVED]
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4 Anni 5 Mesi fa #17083
da Lyr!C
Hello,
Did you test yourself to register as a visitor and to send a test newsletter for the event you have registered?
I've tested myself, and email works well for visitor emails.
So maybe another extension changing the Joomla email system (used by iCagenda to send newsletter, so using Joomla settings or third party extension settings if another one is overriding Joomla settings.)
Best regards,
Cyril
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
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JED (Joomla Extensions Directory)
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4 Anni 5 Mesi fa #17091
da Rocco
I don't have another extension on the website with e-mail system.
Yes I have tested, the e-mail is sended only on the admin of the website !
When a visitor registers for the outing, he receives the e-mail... but not the newletter when I send one
You have an option in the ICal to modify this ? Because I don't view option...
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4 Anni 4 Mesi fa #17098
da Lyr!C
Rocco ha scritto: I don't have another extension on the website with e-mail system.
Yes I have tested, the e-mail is sended only on the admin of the website !
When a visitor registers for the outing, he receives the e-mail... but not the newletter when I send one
You have an option in the ICal to modify this ? Because I don't view option...
Hello
Sorry for slow response...
I'm sorry, but i'm not able to reproduce this issue... And no option for that, as all email addresses (member or not) should receive the email...
When you tested it by registering as a visitor, with a not member email, did you check your spam box too?
Best regards,
Cyril
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on
JED (Joomla Extensions Directory)
.
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Rocco
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4 Anni 4 Mesi fa #17104
da Rocco
I have tested with an user registred and with an user not registred on the website...
Same result, no newsletter received... (spam checked)
Do you want an access to the website ?
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4 Anni 4 Mesi fa #17106
da Lyr!C
Hello,
I'm sorry, i don't give admin help for free versions (not enough time...)
For now, i'm not able to reproduce the issue, so maybe missing one point.
But as this part of the code was not changed since 3/4 years, i wonder if the issue is not for another reason than iCagenda itself...
Check about mail provider for the user that don't get the email (could be a spam protection from mail hoster over your own spam box (so you don't get it).
But difficult to know, as i'm not myself able to reproduce the issue... Maybe someone else could confirm here it works or not for him?
Best regards,
Cyril
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
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JED (Joomla Extensions Directory)
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Rocco
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4 Anni 3 Mesi fa #17121
da Rocco
Hi,
I ask my hoster... and wait the answer...
When I send a newlettre... I have this green message (sorry for the traduction):
***
Newsletter sended with success
Nb of e-mail sended = 0
1 duplicate e-mail non sended
***
the e-mail isn't the same...
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4 Anni 3 Mesi fa #17122
da Lyr!C
Hello,
Is the email address not sended the same as the admin email?
Best regards,
Cyril
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
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Rocco
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4 Anni 3 Mesi fa #17126
da Rocco
The sender is true (admin e-mail)
but in the email, i don’t view another email address... only the admin e-mail and not the participant email !
is you want i can forward you the email...
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4 Anni 3 Mesi fa - 4 Anni 3 Mesi fa #17128
da Lyr!C
Hello,
In the email received, the other recipients are not seen for privacy reason (and much more secured against spams!).
Could you attach screenshots of the registered user, the message after newsletter send, and the email header you received?
Best regards,
Cyril
Note: you have an icon button "Confidential" in the toolbar to set the images or text as private, so only visible by me if you prefer.
Latest version : iCagenda 3.9.7
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!
Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on
JED (Joomla Extensions Directory)
.
Ultima Modifica 4 Anni 3 Mesi fa da Lyr!C.
Si prega Accedi o Crea un account a partecipare alla conversazione.
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iCagenda
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iCagenda - English
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[SOLVED] Newsletter not send e-mail to guest but registred to an event
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