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Change picture of existing event

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Memory
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1 Mese 2 Settimane fa #18753 da Memory

Change picture of existing event è stato creato da Memory

Hello,

For a few days now I have had the problem that I can no longer change the picture of an existing event. If I also click on the "Select" button to choose a different picture, the start page of the website is displayed and not the media library. Can you please help me here?

Thanks for your support.

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Lyr!C
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1 Mese 2 Settimane fa #18754 da Lyr!C

Risposta da Lyr!C al topic Change picture of existing event

Hello,

That's a strange issue.

Do you use a third-party editor (for example JCE) and are all your extensions up-to-date?

What is your Joomla and iCagenda versions?

Best regards,
Cyril

Latest version : iCagenda 3.9.11
We recommend every user to keep iCagenda updated.
Don't forget to have your Joomla!™ up-to-date!

Do you like iCagenda?
I would appreciate if you could take 5 minutes to post a review on JED (Joomla Extensions Directory) .

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Memory
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1 Mese 1 Settimana fa #18756 da Memory

Risposta da Memory al topic Change picture of existing event

Hi Cyril,

yes we use JCE and all extensions are up to date.
Joomla version is 5.3.0 an i Cagenda is 3.9.11

The problem exists only if we want to change a picture. While creating a new event, there is no problem selecting a picture.

Thanks for your support.

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Lyr!C
Administrator
Lead Developer

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1 Mese 6 giorni fa #18758 da Lyr!C

Risposta da Lyr!C al topic Change picture of existing event

Hi!

Do you know if the media form field is using JCE Media or Joomla core media form field?

If you don't know, attach a screenshot of this form field for event image.

Regards,
Cyril

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Memory
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1 Mese 6 giorni fa #18759 da Memory

Risposta da Memory al topic Change picture of existing event

Hi,
please find here a below a screenshot of this form field for event image.
Thanks for your support.

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Lyr!C
Administrator
Lead Developer

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1 Mese 6 giorni fa #18760 da Lyr!C

Risposta da Lyr!C al topic Change picture of existing event

Hi,

Well, it seems to be Joomla core media field. Strange behavior, i'm not able to reproduce it on my J5.3 test site.

Did you test it after having enable debug mode and error reporting on maximum to see if any useful message displayed?
If no, could you do this, and attach screenshots with the error messages and debug panel?

Just a question: do you use the free version? (when a user has a pro subscription, i can give advanced support to fix an issue)

Best regards,
Cyril